1. Where We Use Automation
- Matching clients to relevant providers based on service, location and availability.
- Ranking search results, suggestions and notifications.
- Detecting suspicious or abusive activity.
- Supporting customer service workflows and content moderation.
2. AI Is a Tool, Not a Decision-Maker
Automated matching and ranking results are suggestions only. They may not always be accurate or complete. Users should review provider profiles, prices and reviews and exercise their own judgment before booking or accepting a job.
3. Human Review
Significant decisions that affect a user's account — for example suspensions or dispute outcomes — are reviewed by a human before they take effect, except in clear cases of fraud or platform abuse.
4. Your Data and AI
Where we use AI services to support the platform, we do so consistently with our Privacy Policy, including legal basis, security and cross-border transfer safeguards.
5. Feedback
If an automated decision has affected you and you'd like a human to review it, email info@kazi-go.com.
Questions about this policy? Contact us at info@kazi-go.com.