KaziGo services marketplace

KaziGo Legal

Terms of Service

Effective date: 18 September 2026

These Terms of Service ("Terms") govern your access to and use of the KaziGo platform, including the website at kazi-go.com, the installable application and the KaziGo WhatsApp service (together, the "Platform"). By creating an account or using the Platform you agree to be bound by these Terms. If you do not agree, do not use the Platform.

Primary jurisdiction: Republic of South Africa. Where you use the Platform in Zimbabwe or another market, the market-specific provisions in clause 20 apply in addition.

1. Definitions

  • KaziGo, we, us — the operator of the Platform.
  • Client — a user who posts a job or seeks a service.
  • Professional or Pro — an independent user who offers services through the Platform.
  • Job — a request for services posted by a Client.
  • Services — the work performed by a Professional for a Client.
  • Platform Services — the matching, communication, verification and related functions we provide.

2. Our role — a marketplace, not a service provider

KaziGo operates a venue where Clients and Professionals find each other and contract directly. We do not perform, supervise, direct or control any Services. Any contract for Services is formed solely between the Client and the Professional. KaziGo is not a party to it, does not guarantee it, and is not liable for its performance.

3. Independent contractor status

Professionals are independent contractors. Nothing in these Terms creates an employment relationship, partnership, joint venture, agency or franchise between KaziGo and any Professional. Professionals:

  • decide whether, when and for whom to work, and may work through other platforms or privately;
  • supply their own tools, equipment, materials and transport;
  • set their own prices, subject to the negotiation the Platform provides;
  • are solely responsible for their own income tax, VAT, social security, pension and any licence or permit their trade requires;
  • are not entitled to leave, minimum wage, notice, severance or any other employment benefit from KaziGo.

4. Eligibility and accounts

  • You must be at least 18 years old and legally able to contract.
  • Information you give us must be accurate, current and complete.
  • One person, one account. You may not let anyone else use your account or work under your verified identity.
  • You are responsible for keeping your credentials secure and for all activity under your account.
  • We may refuse, suspend or close an account at our discretion where these Terms or our policies are breached.

5. Verification

Professionals must complete identity verification before appearing in listings. Verification confirms that a document was presented and appears to match the person presenting it. It is not a criminal background check, a skills assessment, a licence check or a guarantee of competence, honesty or safety. Clients must exercise their own judgement, including checking references and any licence a trade requires.

6. Fees and Premium membership

Posting a job and applying for work are free. Professionals may subscribe to Premium membership for a recurring fee shown at the point of purchase. We may charge a service fee calculated on the agreed value of a job; where this applies it is displayed before the Professional accepts. Fees are exclusive of VAT unless stated. We will give at least 30 days' notice before increasing a recurring fee. Premium is billed in advance, renews automatically, and may be cancelled at any time with effect from the end of the paid period. Except where the law requires it, fees already paid are not refundable.

7. Payment between users

Unless the Platform expressly processes a payment, Clients pay Professionals directly. We are not a bank, a payment institution, an escrow agent or a collection agency, and we do not hold funds on behalf of users. Disputes about payment for Services are between the Client and the Professional; we may assist with information from the Platform record but are not obliged to resolve them.

8. Your obligations

  • Use the Platform lawfully, honestly and in good faith.
  • Do not post false, misleading, discriminatory, obscene or unlawful content.
  • Do not post advertisements for your own services as if they were jobs.
  • Do not circumvent the Platform to avoid fees, or solicit other users off-platform before a hire.
  • Do not scrape, reverse-engineer, overload or interfere with the Platform.
  • Do not harass, threaten, stalk or discriminate against another user.
  • Do not misuse another user's personal information obtained through the Platform for any purpose other than the job.

9. Content and reviews

You keep ownership of the content you upload, and grant KaziGo a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and adapt it for the purpose of operating and promoting the Platform. Reviews must be honest, first-hand and about the Services received. We remove reviews that are fraudulent, defamatory, or traded for consideration, and we may remove content that breaches these Terms.

10. Safety

The Platform provides safety tools including verified identities, masked contact details, in-app messaging, emergency contacts and alerts. These reduce risk; they do not remove it. You remain responsible for your own safety, for securing your property, and for supervising work in your home. Call your local emergency services first in any emergency.

11. Limitation of liability

To the fullest extent permitted by law, and subject to clause 12:

  • KaziGo is not liable for the acts, omissions, quality, timeliness, legality or safety of any Services, nor for any damage to property, personal injury, loss or theft occurring in connection with them;
  • KaziGo is not liable for the conduct of any user, on or off the Platform;
  • KaziGo is not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profit, revenue, data, goodwill or anticipated savings;
  • our total aggregate liability to you for all claims in any 12-month period is limited to the greater of the fees you paid to KaziGo in that period, or ZAR 1,000;
  • the Platform is provided "as is" and "as available"; we do not warrant uninterrupted or error-free operation.

12. Rights that cannot be excluded

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded — including rights you have under the Consumer Protection Act 68 of 2008 in South Africa or equivalent consumer legislation in your market.

13. Indemnity

You indemnify KaziGo, its directors, employees and contractors against all claims, losses, damages, costs and expenses (including reasonable legal fees) arising from your use of the Platform, your breach of these Terms, your contracts with other users, your content, or your breach of any law.

14. Suspension and termination

We may suspend or terminate your access immediately where we reasonably believe you have breached these Terms, created risk to another user, or acted unlawfully. You may close your account at any time from your account settings. Termination does not affect accrued rights, and clauses 9, 11, 12, 13, 17 and 18 survive it.

15. Intellectual property

The Platform, its software, design, trade marks and the KaziGo name are owned by KaziGo and protected by law. You receive a limited, revocable, non-transferable licence to use the Platform for its intended purpose. You may not copy, modify or create derivative works from it.

16. Personal information

Our handling of personal information is governed by the KaziGo Privacy Policy, which forms part of these Terms. It is written primarily against the Protection of Personal Information Act 4 of 2013 (POPIA).

17. Dispute resolution

If a dispute arises between you and KaziGo, contact us first at info@kazi-go.com; we aim to respond within 10 business days and to resolve matters informally. If that fails, the dispute is referred to mediation under the rules of the Arbitration Foundation of Southern Africa, and if mediation fails within 30 days, to arbitration under those rules by a single arbitrator, in English, seated in Johannesburg. Either party may still approach a court of competent jurisdiction for urgent interim relief or, where the claim falls within its limits, a small claims court.

18. Governing law

These Terms are governed by the laws of the Republic of South Africa. Subject to clause 17, the parties submit to the non-exclusive jurisdiction of the High Court of South Africa, Gauteng Division, Johannesburg. Where mandatory local consumer law in your country of residence gives you greater protection, that law applies to that extent.

19. Changes to these Terms

We may amend these Terms. Material changes will be notified through the Platform or by email at least 14 days before they take effect. Continued use after the effective date constitutes acceptance. If you do not accept a change, close your account before it takes effect.

20. Market-specific provisions

  • South Africa. POPIA, the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002 apply.
  • Zimbabwe. The Cyber and Data Protection Act [Chapter 12:07] applies to personal information, and the Consumer Protection Act [Chapter 14:44] to consumer transactions. Zimbabwean law governs the contract between a Client and a Professional resident there.
  • Other African markets. Where we operate elsewhere, local data protection and consumer law applies to users resident in that country to the extent it is mandatory.

21. General

  • These Terms, the Privacy Policy and the policies referenced in them are the whole agreement between us.
  • If a clause is found unenforceable, the rest remains in force.
  • Our failure to enforce a right is not a waiver of it.
  • You may not cede or assign your rights without our written consent; we may assign ours on notice.
  • Notices to you are sent to the email or WhatsApp number on your account. Notices to us go to info@kazi-go.com.

22. Contact

KaziGo — info@kazi-go.com — kazi-go.com

Questions about this policy? Contact us at info@kazi-go.com.