1. Data We Collect
We collect the following categories of personal data:
- Identity data — name, phone number, email address, ID details for verification.
- Profile data — skills, services offered, service area, photos and ratings.
- Transaction data — jobs posted, bookings, payments, wallet activity.
- Communication data — messages and calls between users on the platform.
- Technical data — IP address, device information, browser type, log data.
2. Legal Basis for Processing
We process personal data on the following legal grounds:
- Your consent.
- Performance of a contract (to provide the KaziGo service to you).
- Compliance with legal obligations under Zimbabwean and other applicable law.
- Our legitimate business interests, balanced against your rights.
3. Purpose of Processing
We use your personal data to:
- Match clients with service providers.
- Facilitate communication, bookings and payments between users.
- Verify identity and prevent fraud, scams and abuse.
- Improve platform performance, safety and user experience.
- Send service announcements and, where permitted, marketing communications.
4. Data Sharing
We may share personal data with:
- Payment providers (including Paynow, EcoCash and other mobile money operators) to process transactions.
- Cloud hosting and infrastructure providers that store and serve the platform.
- Analytics and security tools that help us detect abuse and improve the service.
- Law enforcement and regulators where required by law.
We do not sell your personal data.
5. Cross-Border Transfers
Some of our service providers are located outside Zimbabwe. Where personal data is transferred across borders within Africa or to other regions, we ensure adequate safeguards through contractual protections and secure processing standards consistent with the Zimbabwe Data Protection Act and comparable African frameworks.
6. Data Retention
We retain personal data:
- While your KaziGo account is active.
- For as long as needed to provide the service and resolve disputes.
- For periods required by applicable law (e.g. tax, anti-fraud, audit obligations).
7. Your Rights
Under Zimbabwean law and applicable African data protection frameworks, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data, subject to legal retention obligations.
- Object to or restrict certain types of processing.
- Withdraw consent at any time, where processing is based on consent.
- Lodge a complaint with the relevant data protection authority.
To exercise these rights, contact us at info@kazi-go.com.
8. Security Measures
We implement industry-standard security controls, including:
- HTTPS encryption for all data in transit.
- Encrypted storage and managed access controls for sensitive data.
- Role-based access controls and audit logs for staff and admin actions.
- Verification controls for identity documents and provider profiles.
9. Children
KaziGo is not intended for users under 18. We do not knowingly collect personal data from children.
10. Changes to this Policy
We may update this policy from time to time. Material changes will be notified through the platform or by email.
11. Contact
Email: info@kazi-go.com
Questions about this policy? Contact us at info@kazi-go.com.