1. What KaziGo Does
- Verifies the identity of providers, including ID and selfie checks.
- Monitors transactions and activity patterns for signs of fraud or abuse.
- Restricts, suspends or removes accounts that violate our policies.
- Maintains a dispute resolution process for jobs that go wrong.
- Stores key communications in-platform so they can be reviewed if needed.
2. Stay Safe — for Clients
- Hire providers with verified profiles and visible reviews where possible.
- Keep payments and messaging on KaziGo so they are protected by our policies.
- Confirm job details (scope, price, timing) in writing before work starts.
- Do not share PINs, passwords or one-time codes with any provider.
3. Stay Safe — for Providers
- Confirm the job address and client identity before travelling.
- Be cautious of clients asking to deal off-platform or to be paid via unusual channels.
- Trust your instincts — decline jobs that feel unsafe.
- Never pay to apply. KaziGo never charges job seekers to be hired, interviewed or to "secure" a job. Anyone asking for such a fee is a scammer.
- No wallet, no withdrawal fees. KaziGo does not hold your money in a wallet and never asks you to pay to withdraw or "release" funds. Anyone claiming to be KaziGo and asking for a withdrawal fee is an impersonator — don't pay, and report them to us.
3a. Deposit & contractor scams
- Avoid paying large upfront deposits (for example to "book a drilling slot" or "buy materials") before work starts.
- Agree milestones in the job chat and pay as each stage is completed.
- Only hire ID-verified pros and check their ratings from completed jobs.
4. Avoid Off-Platform Deals
Off-platform deals are at your own risk. KaziGo cannot mediate disputes, recover payments or apply fraud safeguards to transactions that happen outside the platform.
5. Report a Problem
Report suspicious users, content or messages through the in-app reporting tools or email info@kazi-go.com. If you are in immediate danger, contact local emergency services first.
Questions about this policy? Contact us at info@kazi-go.com.